Client Registration & Appointment Information
Welcome to Renton Counseling Center
At Renton Counseling Center, we strive to make scheduling and accessing care as simple, secure, and convenient as possible.
To provide a flexible and user-friendly experience, we use Microsoft Bookings for appointment scheduling and TherapyAppointment as our secure Electronic Health Record (EHR) system. This approach allows patients to quickly view available appointments and schedule online without needing to create an account first.
How Our Process Works
Step 1: Schedule Your Appointment
Use our secure Microsoft scheduling system to book your appointment online. This modern scheduling platform provides:
✅ Easy online scheduling
✅ Automated appointment confirmations and reminders
✅ Flexible options for in-person and virtual appointments
✅ The ability to schedule without providing extensive personal information upfront
Step 2: Complete Your Secure Registration
After scheduling, you must complete registration through our secure patient portal, TherapyAppointment.
This step is required before your appointment and allows us to:
✅ Obtain legally required consent and disclosure forms
✅ Verify insurance information
✅ Establish secure patient records
✅ Ensure accurate and efficient insurance billing
✅ Communicate securely regarding your care
Your appointment is not considered fully registered until all required intake forms and disclosures have been completed and signed through TherapyAppointment.
Why We Use Two Systems
We believe patients should have a simple scheduling experience while maintaining the highest standards for privacy, security, and clinical documentation.
Microsoft Bookings allows for a streamlined scheduling experience, while TherapyAppointment provides the HIPAA-compliant health record system required for mental health treatment, documentation, and insurance billing.
Using both systems allows us to offer:
- A more convenient booking experience
- Secure electronic records
- Fast and accurate insurance processing
- Secure messaging and document exchange
- Improved appointment management
Learn About the TherapyAppointment Portal
The TherapyAppointment Client Portal allows you to:
- Complete intake paperwork
- Review and sign documents electronically
- Access statements and invoices
- Exchange secure messages
- Upload requested documents
- Manage your personal information
Watch a Quick Video Overview
▶️ TherapyAppointment Client Portal Video
Learn More About the Client Portal
Our Philosophy
We believe accessing mental health care should be easy, secure, and respectful of your privacy. By combining modern scheduling technology with a secure clinical records system, we can spend less time on paperwork and more time focusing on what matters most—your care and well-being.
Thank you for choosing Renton Counseling Center. We look forward to working with you.
✅ New Clients: Start Here
Step 1: Schedule Your Appointment
If you received our booking email, please schedule your appointment here:
Complete Your Registration
Registration in TherapyAppointment is required before your first session.
Select your provider below and complete your secure client registration:
Vera Dragonchuk, MA, LMHCRev. Kathleen Yackey, LMHC
Cindy Jones, LMHC
Jerrold Jackson, MA, LMHC
Peggy Wuest, LMHC
Don't see your provider? Click Here
Unable to Complete Online Registration?
Download the registration form and either:
Bring it to your appointment, orEmail it to info@rentoncounselingcenter.com
Returning Clients
Use our online booking site to schedule follow-up appointments:
Virtual Appointments (Telehealth)
To ensure a successful telehealth session:
- Choose a private, confidential location.
- Use a strong and reliable internet connection.
- Keep your camera on during the session.
- Download Microsoft Teams before your appointment.
- Please do not drive during your session.
Telehealth sessions generally cannot be billed by phone alone.
In-Person Appointments
Location
Renton Counseling Center, PLLC
15 South Grady Way, Suite 500
Renton, WA 98057
(Evergreen Building)
Please Bring
- Photo ID
- Insurance card
- Any documents you would like your therapist to review
Building Access
Building access is generally available between 9:00 AM and 5:00 PM.
For assistance entering the building, please contact your therapist directly or call 425-444-5902.
For evening and Saturday appointments, please review our after-hours entry instructions on our website.
If you need to switch to a virtual appointment at the last minute, simply notify your provider by phone or email.
Need Help?
If you have questions about registration, your portal, scheduling, or paperwork:
📧 info@rentoncounselingcenter.com
📞 Vera Dragonchuk
425-708-8466
Monday–Friday, 8:30 AM–4:30 PM
Requesting Mental Health Records
To protect patient privacy and comply with HIPAA requirements:
Requirements for All Records Requests
✅ Patient must contact us directly.
✅ Submit a completed Release of Information form.
✅ Include a clear copy of a valid photo ID.
❌ We do not accept auto-generated or electronic signature services for records releases.
Forms
Release to Another Provider or Organization
Release of Information Form
Release to Another RCC Counselor
Click Here
Submit Your Request
Email: info@rentoncounselingcenter.com
Fax: 425-228-2007
Mail:
Renton Counseling Center, PLLC
15 South Grady Way, Suite 500
Renton, WA 98057
Please note: Medical record fees may apply under Washington State law and must be paid prior to records release.
